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As the particular player got misplaced all the particular funds, all of us got to deny typically the complaint. The Particular player from Sweden confronted issues withdrawing money through Platincasino regardless of getting authorized KYC paperwork and producing multiple withdrawal requests to different bank company accounts. All withdrawal efforts, manufactured considering that October 13th, 2024, had been rejected without obvious conversation through the particular on line casino. The situation has been solved following the particular on collection casino decided to become in a position to a guide exchange, in add-on to the particular gamer confirmed that will the funds experienced came within his accounts.
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In Revenge Of a request regarding a Skype phone, the on range casino performed not adhere to upward, in addition to they will had asked for a 3-month bank declaration regarding confirmation. Following connection along with the particular Complaints Group, the particular player verified of which he or she acquired his winnings, plus the particular problem had already been effectively resolved. The Particular Problems Group marked the particular complaint as ‘resolved’ inside their particular system.
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Right After several connection, the particular casino had accepted proof of the particular last downpayment along with the credit card, in add-on to the lady had been waiting around for the woman drawback. The Particular player coming from North Rhine-Westphalia got required a long lasting drawing a line under regarding the account credited to lack of enjoyment. Despite their requests, typically the casino experienced advised alternate options in add-on to postponed typically the closure, major the gamer to end up being capable to deposit approximately five hundred Euros.
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Regrettably, considering that we all didn’t get any reply coming from the gamer regarding typically the limiter’s decision, we ended up rejecting the complaint. Typically The participant from Australia will be disappointed with the casino’s RTP (Return to become capable to Player). Typically The player offers decided to end up being capable to cease pursuing the complaint plus all of us possess declined it. Typically The gamer from Luxembourg is usually not satisfied together with the casino’s RTP (Return to Player). The gamer coming from Sweden provides been accused associated with breaching bonus conditions simply by putting single wagers higher than typically the granted types.
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The Issues Team marked the circumstance as resolved and treasured the particular gamer’s assistance. Typically The player has been waiting with consider to their own €5000 drawback through Platincasino. In Spite Of multiple tries in order to solve the particular problem, which include providing a pair of financial institution statements showing non-receipt, the particular online casino insists the payout has been highly processed. Typically The player claims these people possess approached support many occasions yet received little assistance. The on line casino argues that will the bank might not really have got arranged the quantity plus asks for additional proof regarding communication together with the financial institution.
The Particular participant’s downpayment performed not necessarily turn up inside the on collection casino www.platino-casino.com account regarding an unfamiliar reason. Following a few moment, the particular on collection casino replied and mentioned that will they will have been investigating the particular circumstance. Immediately right after this particular, the player’s deposit has been acknowledged in purchase to their particular bank account and the complaint had been solved. The participant through Germany had placed a hundred Pounds and handled to win, improving his balance to end up being capable to 1200 Euros.
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- The complaint had been designated as resolved simply by the particular Issues Team, who expressed gratitude regarding the gamer’s co-operation.
- We presently possess eleven problems straight concerning this on line casino inside the database, as well as two complaints regarding other internet casinos associated to it.
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- The gamer offers determined to end going after the complaint plus we have declined it.
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The Girl experienced noted bad communication together with typically the online casino, together with prolonged problems in attaining customer service. The player got claimed that the lady directed an e-mail seeking the particular closure regarding her bank account on Nov 6th, 2023, nevertheless the particular online casino rejected getting acquired virtually any these kinds of email. Right After a complete evaluation and a quantity of trades among the particular participant, the on collection casino, in add-on to the Problems Staff, the casino experienced determined to be able to reimbursement typically the participant’s loss. The Particular player had verified invoice of the refund, and typically the issue had recently been resolved. The Particular gamer from Sweden, who else was determined like a wagering addict, got noted losses of €26,000 inside just one day.
The gamer through Brazil has required a disengagement much less than two days before to publishing this specific complaint. The Particular gamer coming from Ireland inside europe required a drawback less than a pair of weeks before to be in a position to publishing this specific complaint. The Particular player later proved of which the disengagement has been highly processed successfully, therefore we designated this specific complaint as fixed. The Particular gamer coming from Australia experienced exceeded typically the verification method, yet experienced difficulty along with the disengagement request at Platincasino. This Individual had submitted all needed documents, nevertheless typically the online casino continued to become able to hold off his €2,eight hundred payout.
Player’s Withdrawal Was Postponed
Considering That this particular has been done within complying together with the Basic T&Cs, we all were pressured to deny this specific complaint. Typically The complaint was declined as we do not receive virtually any reply through the player regarding the communications plus inquiries. The Particular participant from Germany had his account clogged credited in order to using a payment method that belong in buy to a 3 rd party. The on line casino allowed the particular player to be capable to make a one-time deposit through his brother’s account. On Another Hand, typically the gamer admitted he produced all typically the debris via the brother.
The player coming from Philippines experienced requested a drawback earlier in buy to posting this particular complaint. The gamer confronted repeated cancellations regarding their disengagement asks for in inclusion to troubles within connection together with typically the on range casino regarding file verification. After submitting the necessary files in addition to seeking a payout through Dogecoin, typically the participant lastly acquired typically the money.
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