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The player from Florida had requested a withdrawal prior jest to submitting this complaint. However, the Complaints Team had advised him owo wait for at least 14 days after requesting the withdrawal, as it państwa usual for withdrawals owo take some time owo process. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player from Greece had had an issue with his winnings being voided żeby the internetowego casino, HellSpin Casino, for allegedly breaching the nadprogram terms. The player had claimed that he did not exceed the maximum bet zakres hellspin while the premia państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history.
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However, subsequent withdrawal requests were denied and had been pending for 3 days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino państwa confirmed owo have held a Curaçao Interactive Licensing (CIL) license. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading owo frustration with the process. The Complaints Team extended the response time for the player owo provide necessary information, but ultimately, due jest to a lack of response, the complaint was rejected.
However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due to a lack of necessary information. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Switzerland had a confirmed withdrawal pending for szesnascie days. The player was eventually asked owo provide a new IBAN and resubmit documents, leading owo further delays.
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Player’s Withdrawal Request Is Delayed And Denied
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The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP status. However, the player did not respond owo our messages, leading us jest to reject the complaint. The player from Sweden had attempted jest to deposit trzydzieści euros into her przez internet casino account, but the funds never appeared.
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